Frequently Asked Questions

You can find all Cardiff events on our dedicated Cardiff events page at cwtchevents.com/en/events/cardiff. Our platform allows you to filter by date, category, language preference, and price range to find exactly what you're looking for. We list a comprehensive range of events including live music concerts, theatre performances, art exhibitions, food festivals, community gatherings, family-friendly activities, and nightlife experiences across Cardiff. The capital city of Wales hosts hundreds of events each month, from major cultural festivals at Cardiff Castle and the Millennium Centre to intimate gigs in local venues. Our real-time listings are updated daily, ensuring you never miss out on the latest happenings. You can also set up event alerts to receive notifications when new events matching your interests are added.

Cwtch Events is Wales's first and only fully bilingual event discovery platform, making it the easiest place to find Welsh-language (Cymraeg) events. You can filter any event listing to show only Welsh-language events by using the language filter on our events page. Events conducted in Welsh display a prominent "Cymraeg" tag on their event cards for easy identification. Additionally, you can switch the entire website to Welsh using the language selector in the navigation bar, providing a fully immersive Welsh-language experience. We partner with Welsh cultural organisations, Eisteddfodau, Menter Iaith groups, and community organisations across Wales to ensure comprehensive coverage of Welsh-language events. Whether you're looking for Welsh music (gigs Cymraeg), Welsh theatre, Welsh-language family events, or traditional noson lawen gatherings, our platform has you covered.

Cwtch Events lists events across 11 diverse categories to help you discover experiences that match your interests. These categories include: Music (concerts, gigs, festivals), Nightlife (club nights, DJ sets), Performing Arts (theatre, comedy, dance), Visual Arts (exhibitions, galleries, workshops), Food & Drink (food festivals, markets, tastings), Business (conferences, networking, professional development), Community (local gatherings, charity events, volunteer opportunities), Family (children's activities, family days out), Sport (matches, fitness events, outdoor activities), Hobbies (craft workshops, classes, special interest groups), and Outdoors (walking events, adventure activities, nature experiences). From major Welsh festivals like Tafwyl, the National Eisteddfod, and Green Man Festival to intimate local community gatherings and everything in between, we cover the full spectrum of events happening across Wales.

Cwtch Events provides comprehensive coverage across Wales's major cities and towns. We have dedicated event pages for Cardiff (Caerdydd), Swansea (Abertawe), Newport (Casnewydd), Wrexham (Wrecsam), Bangor, Aberystwyth, Merthyr Tydfil (Merthyr Tudful), Caerphilly (Caerffili), Pontypridd, and Llandudno. Each location has its own dedicated page showing upcoming events specific to that area, making it easy to discover what's happening near you. Our coverage extends beyond these cities to include events throughout rural Wales, coastal towns, and the Welsh valleys. The platform uses location-based filtering, allowing you to search for events within a specific radius of your location. Whether you're based in North Wales, South Wales, Mid Wales, or West Wales, you'll find relevant local events on our platform.

Purchasing tickets on Cwtch Events is a simple, secure process designed to get you to your event quickly. Start by browsing our events or searching for something specific. Once you find an event you're interested in, click through to view full details including date, time, venue, and pricing. Select the ticket type and quantity you need, then proceed to our secure checkout. We use Stripe, the industry-leading payment processor trusted by millions of businesses worldwide, to handle all transactions securely. You can pay using credit card, debit card, or Apple Pay and Google Pay where supported. After successful payment, you'll receive your tickets instantly via email, complete with a QR code for venue entry. Your tickets are also saved in your Cwtch Events account for easy access. The entire process takes just a few minutes.

Yes, Cwtch Events features many completely free events across Wales! Community gatherings, cultural celebrations, public festivals, charity events, and many family-friendly activities are listed at no cost. You can easily identify free events by looking for the prominent "Free" or "Am Ddim" badge displayed on event cards throughout our platform. To find all free events, use the price filter on our events page and select "Free" to see only no-cost activities. While these events don't require payment, some may require registration or RSVPs to help organisers manage attendance. Free events span all our categories, from outdoor community festivals and Welsh language events to art exhibitions and local markets. We believe everyone should have access to Welsh culture and community, which is why we're committed to showcasing free events alongside ticketed ones.

Refund policies on Cwtch Events are determined by individual event organisers, as they have the best understanding of their event circumstances and capacity planning needs. Before purchasing, you can review the specific refund policy for each event on its event page, typically found in the ticket information section. Common policies range from full refunds up to a certain date before the event, to no-refund policies for limited-capacity experiences. If an event is cancelled by the organiser, you will automatically receive a full refund to your original payment method. If you need to request a refund or have questions about a specific booking, you can contact the event organiser directly through the messaging feature on the event page, or reach out to our customer support team at help@cwtchevents.com who can help facilitate communication with organisers.

Cwtch Events offers the most competitive and transparent pricing for Welsh event organisers: we charge just 3% + 30p per ticket sold. This means if you sell a £20 ticket, you pay only 90p (3% of £20 = 60p, plus 30p = 90p). There are absolutely no monthly fees, no setup costs, no listing fees, and no hidden charges. You only pay when you successfully sell tickets. Free events can be listed on our platform at zero cost, helping you reach audiences without any financial commitment. Our pricing compares favourably to major ticketing platforms like Eventbrite and Ticketmaster, making us the affordable choice for Welsh events of all sizes. Payouts are processed weekly directly to your bank account via Stripe Connect, with full transparency through your organiser dashboard where you can track sales, revenue, and fees in real-time.

Absolutely! Cwtch Events is built from the ground up to support bilingual Welsh/English events, reflecting our commitment to the Welsh language and culture. When creating your event, you can add event titles, descriptions, summaries, and details in both English and Welsh (Cymraeg). Our system stores both language versions, displaying the appropriate content based on each visitor's language preference. This dual-language approach helps you reach the widest possible audience across Wales, connecting with both Welsh speakers and English speakers. Event attendees can seamlessly switch between languages while viewing your event details. We also support Welsh-only events for organisers targeting Welsh-speaking audiences specifically. Our bilingual support extends to your organiser dashboard, ticket confirmations, and attendee communications, ensuring a fully Welsh-language experience when needed.

Creating an event on Cwtch Events is straightforward and can be completed in minutes. Start by visiting cwtchevents.com/create or clicking the "Create Event" button in the navigation. You'll need to sign up for a free organiser account if you haven't already. Our guided event creation process walks you through each step: adding your event title and description (in one or both languages), setting the date, time, and duration, choosing or adding your venue, uploading eye-catching cover images, creating ticket types with pricing and quantities, and adding accessibility information. You can save your event as a draft at any time and return to finish later. Once published, your event immediately appears in our listings and becomes searchable. You'll receive a unique event URL to share on social media, and access to your organiser dashboard to track ticket sales, manage attendees, and communicate with ticket holders.

Cwtch Events is Wales's first fully bilingual event discovery and ticketing platform, designed to help people find and book events across Wales in both English and Welsh (Cymraeg). The name "Cwtch" comes from the Welsh word meaning a warm, affectionate hug or a cosy, safe place - reflecting our mission to bring Welsh communities together through shared experiences. Our platform serves two main purposes: helping event-goers discover amazing experiences across Wales, from major festivals to intimate local gatherings; and providing event organisers with powerful, affordable tools to create, promote, and sell tickets for their events. We cover all types of events across 11 categories and 10+ Welsh cities, with comprehensive filtering to help you find exactly what you're looking for. Our commitment to bilingualism means both Welsh speakers and English speakers can enjoy a native-language experience.

Cwtch Events is operated by Cavefish Ltd (Company Number 15127122), a technology company registered and headquartered in Cardiff, Wales. We're a Welsh company built by people passionate about Welsh culture, community, and language. Our team includes Welsh speakers and event enthusiasts committed to making Wales's vibrant event scene more accessible to everyone. Cavefish Ltd was founded in 2024 with the specific mission of creating technology that supports Welsh communities and the Welsh language. We work closely with Welsh cultural organisations, community groups, and event professionals to ensure our platform serves the unique needs of the Welsh events ecosystem. Our Cardiff base keeps us connected to the heart of Welsh cultural life, and we're proud members of the Welsh business community. For business enquiries, you can reach us at help@cwtchevents.com.

Yes! The entire Cwtch Events platform is fully available in Welsh (Cymraeg), making us Wales's only truly bilingual event platform. Every element of our website works in Welsh: navigation menus, search functionality, event listings, the checkout process, email confirmations, and your account dashboard. You can switch between Welsh and English at any time using the language selector (the "CY" or "EN" button in the navigation bar). Your language preference is remembered for future visits. Event organisers can create Welsh-language or bilingual event listings, and Welsh-language events are prominently tagged throughout the site. We're committed to supporting the Welsh language in the digital sphere, working towards the Welsh Government's goal of a million Welsh speakers by 2050. Cwtch Events proves that technology and Cymraeg can work brilliantly together.